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  • Video: Understanding the market your business operates in

    Understanding your market is critical to long term success. Market research will enable you to develop a strategy to build on your strengths, improve your weaknesses, as well as understanding the threats and opportunities for your business.

    • 4 out of 5 stars
    • from 14 ratings

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  • 10 ways to delight and retain your customers

    The golden rule for business success? Convincing your customers that they are more important to you than you are to any of your competitors. Here are some tips, ideas and a case study on how to delight your customers so they will not only stay with...

    • 3.6 out of 5 stars
    • from 67 ratings

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  • How to develop strategic alliances

    Business owners are increasingly discovering the advantages of joint ventures and strategic alliances. This guide looks at some of the reasons for forming strategic alliances and the benefits flowing from such alliances.

    • 4 out of 5 stars
    • from 5 ratings

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  • Video: The importance of managing cash flow

    ANZ Business Training Manager, Vicki Canestri, discusses the importance of managing cash flow in your business.

    • 3.8 out of 5 stars
    • from 39 ratings

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  • Surviving difficult times

    Every business experiences both good and difficult times, some driven by external events such as major market or industry downturns, and others by difficulties within the business. These changes make it important to ensure your business is in good...

    • 3.8 out of 5 stars
    • from 12 ratings

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