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  • How to deal with customer complaints

    Being able to deal effectively with unhappy customers is a distinguishing mark of the successful business. This guide spells out the benefits of effective complaint handling and shows how this process can be built into a competitive advantage for...

    • 3.7 out of 5 stars
    • from 3 ratings

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  • Negotiation tips - How to defend your price

    The appropriateness of a price is all in the eye of the beholder. It is completely subjective and is provided by the customer’s own preferences and needs, and the other contextual information around the price – like the features and benefits of your...

    • 3.7 out of 5 stars
    • from 82 ratings

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  • How to do a quick financial feasibility test

    Starting a business? Before you progress any further with your idea, it could help to crunch the numbers to find out if your idea is profitable.

    • 3.3 out of 5 stars
    • from 61 ratings

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  • How to get free media coverage

    Free publicity can be a valuable help in promoting your business image and boosting your sales. It involves developing the ability to spot an idea or opportunity and transform it into a newsworthy story or event. This guide offers you some tips on...

    • 4.1 out of 5 stars
    • from 15 ratings

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  • How to hire the right staff

    Making sure you get the right person for the job isn’t easy, but it is essential. Check out these quick tips to help increase your chances of success.

    • 3.4 out of 5 stars
    • from 71 ratings

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