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How to deliver outstanding customer service

Each and every one of us can tell stories about poor customer service, but what about the good ones? Excellent customer service is expected of every business by customers, and this workshop will teach you how to support exceptional customer service in your business.


Business owners and their staff who want to better understand the service they deliver and how they can improve it. 


Providing outstanding and memorable customer service is essential in the modern day marketplace. It is something that every business needs to strive for if they expect to be successful in the long term, and the good news is that most customer service tactics can be introduced for free; all that is required is an understanding and willingness to be the best. This workshop will cover:

  • Key statistics to understand the effects of good and bad service.
  • The myths and barriers to providing excellent service.
  • Closing the loop – learn how to turn compliments and complaints into gold.
  • What your customers expect from you.
  • How to measure customer service and track improvements.


This workshop will get you thinking critically about your business and will set you up with plans on how to improve your customer service. Come along and find out how you can leave a great lasting impression, which can enhance customer loyalty and customer referrals and drive profit.

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